Why is my Hisense dehumidifier not collecting water? [Causes and Fixes]

Why Hisense Dehumidifier not Collecting Water

Dehumidifiers are the quiet heroes we trust to remove moisture and reduce humidity from our surroundings. Thanks to them, we can live in a comfortable, non-sticky, and mold-free home.

But what happens when our dehumidifiers suddenly stop working? 

After experiencing a sudden rise in humidity levels at home, I’ve discovered why my dehumidifiers wouldn’t collect water anymore. I also learned how to fix this issue! 

Learn the possible reasons why your dehumidifier is not removing moisture and the different ways to deal with its causes. 

Why did my Hisense dehumidifier stop collecting water?

When dehumidifiers stop collecting water, this is commonly caused by a broken 

capacitor. The capacitator provides the initial burst of electricity that powers the whole appliance.

If the capacitor is broken, the dehumidifier’s other components can’t work to pull moisture from the air.

There are other reasons for your Hisense dehumidifier’s malfunctioning state. Before you rush ahead to buy a replacement, let’s learn its causes and fixes first.

Reasons Your Dehumidifier Stopped Collecting Water and How to Address Them

From broken parts to a simple dirty filter situation, there are plenty of reasons why your dehumidifier suddenly called it quits. Get to know the causes and their solutions below.

Broken capacitator• Unplug the dehumidifier from the power source. 
• Remove the back cover of your dehumidifier.
• Locate the capacitor, which is near the appliance’s motor. 
• The capacitor has a cylindrical shape and has multiple wires connected to it.
• Remember where the ends of the wires are connected.
• Search for any cracks and other signs of damage.
• Using your pliers and screwdriver, remove the wires connected to the capacitor.
• Dismount it from its bracket carefully and set it aside.
• Next, get your new capacitor. You can order online or purchase one at your nearest hardware and appliance centers.
• Position the capacitor on the mount and screw it in place securely.
• Attach the wires to the new capacitor. 
• Reassemble your dehumidifier. Return the cover and screw it in place. 
• Plug in your dehumidifier to its power source and turn it on. 
Clogged drain pipe• Unplug your dehumidifier and search for its drain pipe. 
• The drain pipe is the plastic or rubber tube at the bottom of your Hisense dehumidifier.
• Remove the cap and check if the drain pipe is clogged. Look for any residue or dirt build-up.
• Using a narrow brush, clean the drain pipe to remove any obstructions. 
• Once cleared, return the drain pipe’s cover.
• Connect your dehumidifier to a power source and turn it on.
Dirty air filter• Turn your dehumidifier off and unplug it. 
• Unscrew and remove its back cover. Locate the air filter.
• The air filter is the thin plastic mesh inside the appliance. See if it’s covered with dust.
• Carefully unscrew and detach the air filter for cleaning. 
• Put it under running water and gently scrub the dirt off the air filter.
• Use a brush and soap to effectively remove the accumulated dirt on the filter.  
• Set it aside and wait for it to dry. Once the air filter is dry, you can put it back inside the dehumidifier.
• Screw it back in place securely. Then, return the dehumidifier’s back cover.
Frozen evaporator coil• Unplug your Hisense dehumidifier. 
• Open its back panel cover by removing the screws first. Set it aside. 
• The evaporator coils are located at the center of the appliance. 
• Look for metallic tubes positioned in a grid pattern. Those are the evaporator coils.
• To access them, disassemble the other parts of your dehumidifier carefully using a screwdriver and pliers.
• Once disassembled, wait for the ice on your evaporator coils to melt. 
• The ice will melt away between 4 to 12 hours, depending on its thickness.
• After all the ice has thawed, reassemble your dehumidifier using your screwdriver and pliers. 
• Put your Hisense dehumidifier’s cover back and screw it in place securely. 
• Plug the dehumidifier in and turn it on again. 

Breeze your way through fixing your uncooperative dehumidifier with these easy step-by-step troubleshooting instructions.

Broken Capacitator 

The capacitor is responsible for powering up your Hisense dehumidifier’s other parts. That’s why your appliance won’t work if the capacitor is broken. 

Solution: Make sure to turn off and unplug the dehumidifier first. Since we’re dealing with electricity, removing it from the power source will make it safer for you to handle.

Get a screwdriver and unscrew the back cover of your dehumidifier. Remove it and set it aside.

Look for the capacitor that is near the appliance’s motor. You’ll recognize it to have a cylindrical shape with multiple wires connected to it.

Remember where the ends of the wires are connected because you’ll be attaching them again later.

Using your pliers and screwdriver, remove the wires connected to the capacitor. Remove it from its mounting bracket.

Next, get your new capacitor. You can order a new one online or at your nearest hardware and appliance center.

Put the brand-new capacitor on the mount. Screw it in place and attach the wires to its body.

Grab the dehumidifier’s cover and screw it back. Then, plug in and turn the appliance on.

Clogged Drain Pipe 

A clogged drain pipe is inviting water build-up inside the dehumidifier. When this happens, the appliance will automatically stop collecting moisture to prevent water from overflowing. 

Solution: Unplug your dehumidifier first and then search for its drain pipe. It’s the plastic or rubber tube beneath the appliance where a drain hose is connected.

Pull the drain hose off first if there’s any. Next, remove the drain pipe’s cap and check if it’s clogged.

See if there’s any residue or dirt build-up. Get a narrow brush and clean the drain pipe thoroughly, removing any blockage. 

When the drain pipe is clean and clear of any obstruction, reattach the drain hose or put its cap cover back.

Turn your dehumidifier back on. 

Dirty Air Filter

The accumulated dust on your dehumidifier’s air filter will prevent it from collecting water in the air. Unfortunately, the air filter is among this appliance’s parts that get easily dirty. 

Solution: Remember to turn your Hisense dehumidifier off and unplug it first before detaching anything.

Unscrew the back cover to remove it. Look for the air filter, which is the thin plastic mesh inside the dehumidifier.

If it’s covered with thick dust, unscrew and remove the air filter. Place it in a basin and put it under running water.

Use a brush and soap, to gently scrub the accumulated dirt on the filter. Rinse it thoroughly then set it aside on top of a towel to dry.

When the air filter is finally dry, it’s time to put it back inside your dehumidifier. Simply screw it in place using your screwdriver.

Put your dehumidifier’s cover back and turn it on again.

Quick tip:
Because dirt easily accumulates on the dehumidifier’s air filter, check and clean it every 2 – 3 weeks.  

Frozen Evaporator Coil 

Ice can build up on your dehumidifier’s evaporation coils because the inside of the appliance can get extremely cold during operation.

Frozen evaporator coils hinder airflow, which causes your dehumidifier to stop moisture collection. 

Solution: Turn off and unplug your Hisense dehumidifier. Unscrew its panel cover and remove it to see the interior.

You will see the evaporator coils at the center of the appliance. They are big metallic tubes lined in a grid pattern. 

Unscrew and remove any part covering the coils. After disassembling the dehumidifier, settle down and wait for the ice on the coils to melt. 

It will take 4 to 12 hours for the ice to melt, depending on how thick it is. Once all the ice is gone, reassemble your dehumidifier.

Put the cover back and turn your dehumidifier on again. 

When you notice that your Hisense dehumidifier is not collecting water anymore, check all the possible reasons and address each properly. 

Of course, don’t hesitate to ask a technician for help. With their guidance, you’ll be more confident about fixing your dehumidifier and learn more about its proper maintenance in the process.

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