Samsung Washer UE Error Code [Easy Fix!]

Was your Samsung washer dancing to the beat of its own drum before it stopped spinning? 

When a UE error code appears, your washer will automatically stop spinning to prevent the drum from further banging on its base. Not to worry, this error is easy to fix! 

Whether due to poor leveling or an unevenly distributed load, you can rebalance the washer and get it to start spinning again in a few simple steps.

Below, we’ll walk you through all the steps so you can get the laundry done in no time.

What is the UE Error Code on a Samsung washing machine?

A UE error code on a Samsung washer indicates an unbalanced load, which could be the result of incorrect leveling or an unevenly distributed load. 

If you add too much or not enough laundry, your washer can go off balance and spin erratically during cycles. The only fix is to rebalance your washer.

You won’t see a UE error code every time your washer has an unbalanced load. That’s because it automatically rebalances it by spinning slowly in both directions. 

Since these attempts will happen several times, your washer will take more time to finish a single cycle. For particularly uneven loads, it may extend the duration of the cycle by 30 minutes.

Your washer may also slow down the final spin speed when it detects that the load is more manageable. 

If you see a UE error code, it means that your washer was unable to redistribute the load inside the tub. Thus, you must manually rebalance the load to continue the cycle.

How to Fix a UE Error Code on a Samsung Washer

You can clear a UE error code on a Samsung washer by redistributing the laundry load evenly inside the drum. Add or remove items to balance the load.

Then, keep at least a hand’s width of space between the top of the load and the top of the drum. If the error recurs, make sure your washer is level.

Causes	Solutions
Unleveled Washing Machine	Front-Load Washers: • Place the spirit level on your front-load washer. Check the bubble and determine which leveling leg needs to be adjusted. • Use a wrench to rotate the leveling leg’s clamp nut in a clockwise direction. • Turn the height nut clockwise to lower the leg and counterclockwise to raise it. • Once leveled, rotate the clamp nut counterclockwise to secure the leveling leg.
	Top-Load Washers: • Pour water into the tub until it reaches right below the pulsator level. • Check the position of the pulsator. If it is centered, your washer is leveled correctly.  • If it’s not, your washer is off balance and must be manually adjusted. • Use Channellock pliers to rotate the leveling leg. Turn it clockwise to lower the height or counterclockwise to raise it.
Unbalanced Laundry Load	• Open the washer door. • Redistribute the clothes more evenly inside the tub. • Remove items to keep everything balanced. Or, add items evenly around the agitator to maintain a balanced load. • Make sure the tub isn’t overloaded or underloaded. There should be at least a hand’s width of space between the top of the load and the top of the tub. • Restart the spin cycle and check if it’s fixed.

Unleveled Washing Machine

Leveling is one of the most important steps in installing a new washing machine. If you start operations without leveling your unit, it will go off balance during cycles.

Your washer might rock or spin uncontrollably due to the unbalanced load. As a result, you will hear loud banging noises from your unit.

Here’s a checklist you need to go through before leveling your washer.

Checklist: • Remove the shipping bolts. This only applies to front-load washers. • Install your unit on a solid, leveled surface that isn’t slippery. • Maintain at least 10 cm of space on all sides of the washing machine.

What you’ll need:

• Spirit level (Carpenter’s level)
• Wrench
• Channellock pliers

Leveling a Front-Load Samsung Washer

First, use a spirit level to if the washing machine is off balance and to determine which side it’s tipping. You must check if your unit is level from side to side and from front to back.

Solution: Follow these steps to level a front-load Samsung washer:

• Step 1: Place the spirit level on top of your washer to check if it’s level from side to side. Then, put it on the side, along the seam of your unit, to check if it’s level from front to back. 

The bubble in your spirit level will be positioned between the leveling marks if your appliance is balanced. If it is not, it will rise to the higher side.

• Step 2: Use a wrench to loosen the clamp nut of the leveling leg.
• Step 3: Turn the height nut clockwise to lower the leg and counterclockwise to raise it.
• Step 4: Check if the washer is balanced using the spirit level. Make the necessary adjustments until your unit is leveled on all sides.
• Step 5: Turn the clamp nut counterclockwise to secure the leveling leg.

Tips: • If you place the level on the side of the washer, and the bubble moves to the front, you must lower the leveling legs. • If the level is on top of the washer near the lid, and the bubble moves to the left, you either need to lower the left leg or raise the right one.

Leveling Top-Load Samsung Washer

Instead of using a spirit level, you can check if a top-load Samsung washer is level by looking at the position of its drum.

Solution: To level a top-load Samsung washer, follow these steps:

• Step 1: Pour water into the tub. Make sure it’s right below the pulsator level.
• Step 2: Check the position of the pulsator. 

The pulsator will be centered if the washing machine is leveled correctly. If it is off-center, your washer is off balance and requires adjustment.

• Step 3: Use Channellock pliers to rotate the leveling leg. Turn it 

clockwise to lower the height or counterclockwise to raise it.

Calibrating a New Washing Machine

After leveling your washing machine, you must calibrate it to ensure a balanced operation and optimize its washing performance. We recommend calibrating your unit if it is new or it’s been recently moved.

Some washers will automatically calibrate once you turn on your unit. Others require manual calibration.

Typically, the calibration process takes about three to five minutes. However, it may vary depending on your washer model.

Solution: To manually calibrate a Samsung washing machine, follow these steps:

• Step 1: Turn off the washer. Then, turn it back on again.
• Step 2: Push the Temp and Delay End+ buttons simultaneously until a CB code appears on the display.
• Step 3: Tap the Pause/Start button to run a calibration cycle on your washer.
• Step 4: Just wait for the drum to stop rotating, which should take about three minutes. The number “0” will appear on the display once it’s complete.

Then, your washer should automatically power off.

• Step 5: Turn on the washer and run a new cycle with an evenly distributed load.
• Step 6: Check if the UE error code recurs.

Unbalanced Laundry Load

Adding too much or not enough laundry inside the washer will make it go off balance during cycles. Your tub will spin erratically and bang against the washer. 

Ideally, you should weigh your laundry before loading it inside the tub and running a cycle. If you don’t want to weigh the load, you can make an estimate based on each piece of clothing you add to the tub.

• A bath towel weighs about 1.5 lbs.
• A full-sized bed sheet weighs around 1.2 lbs.
• An extra-large shirt weighs about half a pound.
• A sweatshirt weighs about a pound.

The ideal load size will depend on the capacity of your Samsung washer. Regardless of the size of your unit, your load should be no less than three pounds.

When you’re measuring the ideal load weight for your washer, it must be based on its capacity in cubic feet. 

• A small load of laundry fills up ⅓ of the tub, which is a pound of laundry per cubic foot of your washer’s capacity. 
• A medium load fills up half of the tub. That’s about two pounds of laundry per cubic foot of capacity.
• A large load fills up ¾ of the tub, which is around three pounds of laundry per cubic foot of capacity.

If your washer has four cubic feet of capacity, a small load should weigh 4 pounds. A medium load weighs 8 pounds, while a large load weighs 12 pounds.

Solution: To manually rebalance the laundry load in your Samsung washer, follow these steps:

• Step 1: Open the washer door.
• Step 2: Redistribute the clothes more evenly inside the tub.

Remove items to keep a balanced load. Or, add more items evenly around the agitator.

• Step 3: Make sure the tub isn’t overloaded or underloaded. There should be at least a hand’s width of space between the top of the load and the top of the tub.
• Step 4: Restart the spin cycle and check if it’s fixed.

Tips: • Never wash large items on their own (e.g. blankets, towels, and sheets). • Avoid twisting sheets, towels, and other heavy items. • Avoid packing or pushing the laundry inside the tub. • Always check the laundry to confirm that they are machine washable. Then, remove the items that aren’t.

Frequently Asked Questions

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