Seeing an error code on your Samsung microwave display can be pretty intimidating. However, it isn’t always a cause for concern.
Sometimes, power cycling your unit is all it takes to resolve an error on a Samsung microwave. If the error recurs, you can take additional steps to resolve the underlying problem.
If you have a C-10 error, you most likely have to replace a faulty gas sensor. Not to worry, it’s one of the easiest and quickest repairs you can do on a Samsung microwave.
Depending on your skills, it should take about 20 minutes or less.
Let’s get right into it.
What does the C-10 error mean on a Samsung microwave?
A C-10 error on your Samsung microwave indicates a problem with the gas or PH sensor. It can be caused by a loose wire connection or a short, open, or damaged sensor.
If it is faulty, you have to replace the sensor to resolve the error.
| Quick Note: Aside from a C-10 error, C-11 and C-12 errors may indicate the same problem with the gas sensor. They could be caused by loose connections or a sensor malfunction. The C-11 and C-12 error codes on your Samsung microwave can also be resolved in the same way. |
Where is the gas sensor located on a Samsung microwave?
The gas sensor is usually located on the top left corner of a Samsung over-the-range microwave. It should be right behind a metal housing.
However, it can vary depending on the model.
To access the gas sensor, you have to remove the microwave’s top cover and unmount the metal casing.
If you can’t locate your gas sensor on your Samsung microwave, check your user manual for reference.
How to Fix C-10 Error Code on Samsung Microwave
To fix a C-10 error on a Samsung microwave, unplug your unit for at least 60 seconds. Then, plug it back in and check if the error still appears.
The code usually disappears if it’s caused by a glitch in the system. However, if it doesn’t, you most likely have to replace a faulty gas sensor.
Below, we’ll show you different ways to troubleshoot a C-10 error on a Samsung microwave. Start with power cycling your unit then work your way down if the fix isn’t resolving your problem.
Power cycle your Samsung microwave.
Samsung recommends power cycling your microwave if you receive any error code. If it’s caused by a glitch, the error will go away once your microwave resets.
- Step 1: Disconnect your microwave, or turn it off at the circuit breaker.
- Step 2: Wait for at least 60 seconds. However, if you think that your microwave came in contact with moisture, such as steam from your cooktop or spills, give it more time to dry.
- Step 3: Plug your microwave back in.
- Step 4: Check if the C-10 error code still appears on your microwave display.
If power cycling your microwave doesn’t resolve the error, you might have to replace the gas sensor. Call Samsung’s support center and request service if you don’t feel comfortable performing the repair.
Fix the loose connections.
A loose connection to your gas sensor can prompt a C-10 error code on your Samsung microwave.
To fix a loose connection, follow these steps carefully:
- Step 1: Unplug your microwave, or turn it off at the circuit breaker.
- Step 2: Locate your gas sensor.
- Step 3: Unmount the top cover of your microwave to access the metal housing where the gas sensor is located.
- Step 4: Remove the screws on the metal housing.
- Step 5: Push the two small tabs on the right side of the metal housing to unlock it.
- Step 6: Use a screwdriver to push the tabs on the left side of the housing.
- Step 7: Carefully pry open the front panel. Then, wiggle it out slowly and gently to access the sensor.
- Step 8: Check the connection to the sensor and make sure it’s secure.
- Step 9: Reinstall the metal housing and its screws.
- Step 10: Mount the top cover of your microwave and lock it in place with its screws.
- Step 11: Plug in your microwave and check if the error is fixed.
Replace the faulty gas sensor.
First, get a replacement for your malfunctioning gas sensor. Ideally, you should get a genuine gas sensor from Samsung to prevent further damage to your microwave.
To replace a Samsung microwave gas sensor, follow these steps:
- Step 1: Locate your gas sensor.
- Step 2: Unplug your microwave.
- Step 3: Unmount your microwave’s top cover and set it aside.
- Step 4: Remove the screws on the metal housing.
- Step 5: Gently push the tabs on the right side of the housing to unlock it.
- Step 6: Use a screwdriver to push the tabs on the left side of the housing.
- Step 7: Open the front panel to access the gas sensor. Then, carefully wiggle the panel to remove it from the microwave.
- Step 8: Remove the horseshoe clip and the old gas sensor.
- Step 9: Install the new gas sensor and secure it with the horseshoe clip.
- Step 10: Reattach the metal housing and all its screws.
- Step 11: Mount the top cover of the microwave and reinstall its screws.
- Step 12: Plug in your microwave and check if the replacement is a success.
Request service.
If the issue still persists after power cycling your microwave and fixing the loose connection to the sensor, call Samsung’s support center and request service.
