How to Set Up WiFi on GE Air Conditioners (Quick Guide!)

You’re running late, slightly panicked, and stressed about being late for work. As you make your way to your office, you’re suddenly hit with the feeling that you forgot something important.

Did you really forget to turn off the AC? Or are you just too stressed to remember the details of your morning?

Well, if you set up the WiFi on your GE air conditioner, you can answer that yourself by checking the SmartHQ app. Not only that, you can power off the AC right from your phone.

So you can control and monitor your GE air conditioner from anywhere, we will show you how to connect it to WiFi.

How to Set Up WiFi on GE Air Conditioners

To connect a GE air conditioner to WiFi, download the SmartHQ app on a compatible mobile device. Then, sign in to an account or create one, if needed.

After signing in, connect the air conditioner to the app. You must also enter the network name and password of your AC to complete the process.

Keep reading for a more detailed guide. We have step-by-step instructions to help you connect your smart AC to your WiFi.

1. Create an account with SmartHQ.

The first thing you need to do is download the SmartHQ app on a compatible mobile device. It supports Android and iOS devices.

Then, make sure your phone is connected to a wireless network.

• Step 1: Download the SmartHQ app
• Step 2: Open the app and select Create Account.
• Step 3: Fill out the form and submit it.
• Step 4: Check your email to verify your account.
• Step 5: Sign in using the registered email and password.

If you already have an account with SmartHQ and have downloaded the app, all you have to do is sign in.

2. Connect the air conditioner.

After creating and signing into your SmartHQ account, it’s time to connect your GE air conditioner to the app. Just follow these steps using your mobile device.

• Step 1: Tap the plus icon (+) on the Home Screen of your SmartHQ app. It will lead you to the Add Appliance section.
• Step 2: Select Profile and press the Air Conditioner icon. 
• Step 3: Click on Window Air Conditioner, then press Next.
• Step 4: Turn on your air conditioner. 
• Step 5: Push the WiFi button on your AC unit until the light begins to flash.
• Step 6: Go to the app on your mobile device and tap Next.
• Step 7: Enter the network name and password assigned to your AC. Check the Connected Appliance Info label on the right side of the unit.
• Step 8: Select the WiFi module. Click on your WiFi network, then press Next.
• Step 9: Tap Done to complete the set-up.

Once you press Done, the SmartHQ app will try to find your AC on the cloud, which might take several minutes. You will receive a confirmation once the process is complete and the WiFi LED on the AC will illuminate.

From here on out, you can monitor and control your smart AC from your phone. You can also create a cooling schedule among other convenient things.

Why is my GE air conditioner not connecting to WiFi?

If a GE air conditioner isn’t connecting to WiFi, you probably entered the wrong appliance network name and password on the SmartHQ app. Just re-enter the correct details to fix the issue.

To prevent communication failure, connect your device to the correct home network and enter the right password.

Take a look at the most common reasons why a GE air conditioner fails to connect to a wireless network.

Causes	Solutions
Incorrect Password	• Locate the Connected Appliance Info label on the AC. It should be on the right side of the unit. • Open the SmartHQ app and tap the plus icon (+) to access the Add Appliance section. • Select Profile and press the Air Conditioner icon.  • Click on Window Air Conditioner, then press Next. • Power on your AC. Push the WiFi button on the AC until the light begins to flash. • Open the app on your mobile device and tap Next. • Re-enter the correct appliance network name and password. • Select the WiFi module. Click on your WiFi network, then press Next. • Tap Done to complete the set-up. • If the password is correct, but the app still can’t connect to it, call GE Appliances and request service.
Wrong Home Network and Password	• Disconnect the mobile device from your home network. Then, reconnect it by entering your password manually. • If you selected the correct home network and entered the right password, but the app still won’t connect, call GE Appliances.
Hidden Home Network	• Look for the list of WiFi networks on your device. If you don’t see the correct network, it must be hidden. • Click on the Other option on your mobile device. Enter the home network and password manually. • If the app still can’t locate the home network, move the router closer to the AC unit.  • Or, get a WiFi extender to expand the coverage.
Failed Connection	• If the SmartHQ app can’t locate the AC in the cloud, you get a failed connection.  • Just close the SmartHQ app, then open it and re-do the setup.

How to Confirm If a GE Air Conditioner Has WiFi Capability

To check if a GE air conditioner has WiFi capabilities, you need the unit’s model number. Just enter the model number on the search box of the GE Appliances website.

Look for the Specs & Details tab on the product page. If it has a WiFi Connect or Smart label, your AC has WiFi capability.

Here’s a step-by-step guide to help you with your search.

• Step 1: Locate the model number of your AC.

On the GE Appliances website, you can search for the model number of your air conditioner. Just click on the right product type and it will lead you to a list of AC units along with their model numbers.

You can also inspect your AC. Sometimes, you’ll find its model number on the right or left side of the appliance.

• Step 2: Search your model number on the GE website.

Go to the GE Appliances website and enter the model number of your AC on the search bar. It should be in the upper right corner of the page.

Then, select your model number on the list. If your model has an extra letter or number, just pick the closest match from the results.

• Step 3: Check the Specs & Details of your AC unit.

Proceed to the product page of the AC unit and go to the Specs & Details tab. If the description has the label WiFi Connect, Smart, Built-in WiFi, or Optional WiFi, your unit has WiFi connectivity.

Just follow our instructions above to connect the appliance to the SmartHQ app. 

Quick Note: Some GE appliances might have Optional WiFi. Instead of the SmartHQ app, you need to purchase the Connect Module PBX23WOOYO to connect the appliance to WiFi. Like models with built-in WiFi, this optional feature offers remote monitoring and control of your appliance. It costs around $50 USD.

Frequently Asked Questions

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